Outward Bound Professional:
Case Studies: Home Depot

Business Situation:
The Home Depot culture emphasizes decentralized management. It encourages entrepreneurial innovation and high levels of commitment, teamwork and enthusiasm by its associates. Amid unprecedented expansion, the need for highly effective managers is essential.

Program Objectives:
The action-oriented one-day custom program was aimed at helping managers become more effective leaders by focusing on developing leaders as well as leadership and team skills

Program Outcomes:
End-of-program evaluations reported that Outward Bound Professional exceeded The Home Depot’s expectations in every category. Specific outcomes included:

• More Effective Teamwork. Store managers are now developing more effective teamwork in their stores. They have a better understanding of the characteristics of high-performing teams and action plans for developing these traits with their associates.
• Improved Communication Skills. Managers are better able to confront negative behaviors and provide effective positive reinforcement. Result is a more open workplace where associates are more aware of how they communicate.
• Improved Planning for Change. Participants developed a solid understanding of skills required to adapt to a rapidly changing market place. Managers were better able to respond to immediate business scenarios with customers and vendors.

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"The Outward Bound program was very enjoyable and eye-opening. I was very impressed with their organizational behavior skills that allowed us to reinforce our team concept and encouraged people to take risks, make mistakes, and learn from them. I would not change one thing about their programs, it was great!" Marva Allen, Executive Vice President Universal Solutions, Inc.